Most of our customers are residential customers who had a problem one day, looked around for a computer repair company, and decided to give us a shot. This is what we have based our business around; helping people who have a computer problem and don’t know of a good company to trust with their computer. And because of the superior personal service we give to all our customers, we’ve received numerous genuine 5 star reviews on multiple review sites. We have also received letters from customers who were so grateful for our help they wanted to hand write a thank you note! This is the kind of relationship we want to build with all our customers. When dealing with one of our technicians, you will receive honest answers and genuine concern for the issue you have, regardless of how big or small it might be. We know that without you, we could not be doing the work we love to do. We are so happy whenever a new customer comes in who tells us they found out about us from their friend. It matters so much to us; we strive to make such a good impression that you mention us when your friends have computer problems.
As a local computer repair shop, we have the ability to give you that personal quality service which you deserve. We are not a broker company which outsources technicians through a 1-800 number. We are the real deal. Our technicians are computer enthusiasts and enjoy their work. We take the time when it’s necessary, and work efficiently when it’s important to get things done quickly. Our goal is getting your computer fixed right the first time. Our focus is your satisfaction with the entire process. If you have any questions or concerns at any point, let us know. We are here to help in any way we can.
That Extra Touch
We are always trying to improve our service. We have added many standards which we apply to every job. For example, if your desktop computer is full of dust, we use compressed air to clean it out. The same goes with laptops. And if your laptop needs to be disassembled for a diagnosis, when we put the laptop back together we apply new thermal compound to the processor. Those extra details along with many others are the kind of extra services which make us happy when we are the recipient. Treat others as you would have them treat you!
Attention to Detail
The key factor is the attention to detail. We’re not hurrying you through the check-in process. We want to know exactly what the problem is, so we might as some questions, and get some feedback on how you use your computer. Many times, how you use your computer is not the same as how we use ours, so we bridge that gap with conversation. We learn how you use your computer so we know exactly how to get it working back to how it should. When working on your computer, we take care not to alter your data; after all, the computer isn’t too important without the pictures, music, and documents that are stored on it. When we have your computer, we treat it like our own, and make sure the computer and the data are safe at all times.
Please check through our menu for more information. Or if you have a question, please give us a call and speak with one of our expert technicians. We’re always happy to help and will give you the direct answers you need.